Call Center

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AFS provides a unique call center service, specific for automotive companies only. Your company can outsource and manage its business operations through our dedicated staff and concrete infrastructure. With our 24/7 live agent contact center, we are able to cater your specific needs of our clients, driving cost down and efficiency up. We offer both short- and long-term, scale-able contracts (month-to month, promotional, etc.) with highly flexible terms for the specific requirements of companies of all sizes and budgets, making us your one-stop-shop for any automotive services.

 

Our call center services are broken into 4 different categories, each having a unique set of benefits to our customers. By breaking them down, we are able to create customized, scale-able solutions for the automotive industry by using any combination of our proven services:

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  • Inbound Services

With our call center services Sunday to Thursday, from 8:30 am to 5:30 pm live answering solutions, you can be sure that you don’t miss out on prospective leads or customer service opportunities.

  • Live Chat Services

Our Live Agent Services are available to handle much of your business’ inbound customer tasks and requests such as, order processing, order follow-up etc.

  • Outbound Live Agent Services

Outbound Live Agent Services encompass any form of outbound calling. Telemarketing, telesales, and market research are some of the most common forms of these services.

 

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  • Email Support Services

Email support has become one of the most popular routes for customer support. Our agents can handle anything from creating trouble tickets to distributing information for your short- or long-term campaigns.

Support Channels

  • Telephone
  • Email
  • Chat

Language Skills

  • English
  • Arabic